We ensure sustained behavior change and drive increased customer satisfaction and loyalty. Learn more

Service Quality Training Solutions by ISQM deliver proven content, deep customization, and expert perspective to help you meet your exact development needs.
At ISQM, we seek to partner with you to develop continuous learning solutions that help change behaviors, improve organizational excellence and enhance the effectiveness of your customer service team.

Service Quality Programs

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Service Quality Star Training

Service Quality Star Training provides a powerful road map for all Front-line Employees that will enable them to provide exceptional service to their customers.

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Coaching & Mentoring

We offer a unique coaching and mentoring service, whereby we will walk alongside your organization for at least three (3) months after your training to help facilitate your transformation and also to give employees an opportunity to ask for specific further assistance. Our team members will make ‘scheduled’ drop-in visits to randomly check up on your progress.

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Service Quality Champion Training

ISQM’s Service Quality Champion Training helps develop the supervisory skills needed to engage and empower employees.

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Service Quality Audits

We conduct service quality audits using proven research tools and techniques. These audits will identify all your service GAPS, which will allow us to apply our ISQM Service Quality Improvement Process.


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Service Quality Leader Training

Service Quality Leader Training transforms the traditional role of a Customer Service Manager/CEO by helping them develop and implement a Strategic Service Quality Plan.

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    Customer Service Training. Coaching & Mentoring. Service Quality Audits. Service Quality Imrovement Plans. Customer Satisfaction Surveys.


    ISQM Workshop #2 - 2019


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    hy choose The ISQM?


    Customized Service Quality Training 

    In fact, we designed our programs and materials to be quickly and economically adaptable for any audience, without sacrificing the quality or integrity of the training solution.We customize because it produces better results for our clients. and it ensures the solution supports your objectives and has greater impact on performance.

    Proven Leader in Service Quality Training and Education

    We are a research based service quality training, coaching and consulting company that is the leader in the integration of total quality management and customer service. We study and teach the principles of effective business management, human resource management and service quality management. We then take the repeatable and predictable principles, which have proven to create and enable organizational change and excellence, out of the classroom and apply them to real world situations.

    Smart planning and execution around change

    We take a broader, more holistic view of all of the factors that influence the desired changes, and help clients develop and execute the strategies and processes needed to implement these changes and ensure lasting results.

    Customer Service Videos


    what our customers have to say about ISQM