Upon completion of the coaching and mentoring program, participants will be able to increase their performance by:

• Identifying the appropriate customer touch points for strategic decision making
• Further developing dialogue skills in order to uncover the customers challenging issues and communicate the positive business impact your company’s solutions will have on these issues
• Defining what different stakeholders value and to tailor how you communicate your company’s value accordingly
• Expanding existing relationships by reaching new decision makers
• Utilizing tools that enhance the customer experience, strategic decision making, and customer dialogues
• Developing feedback and self-coaching skills in order to ensure ongoing development