In 2015, The Institute of Service Quality Management (ISQM) was borne out of a need to help organizations deliver a higher level of customer service and thereby attain a competitive advantage in the marketplace. Regardless of the size or type of your business, exceptional customer service must be at the heart of your business model if you wish to be successful.
Dr. Leslie-Ann Jordan-Miller, the Founder of The ISQM, is a Certified Manager of Organizational Excellence (CMQ/OE), who understands the positive impact that a focus on service quality can have on an organization’s performance and profitability. As such, she is committed to helping organization’s transform their service culture to become best in class.
With our unique ISQM Framework, we offer businesses a competitive advantage by helping create a highly skilled service force and inspiring management and leadership to excellence.