SERVICE QUALITY TRAINING FAQs

The ISQM has helped many companies achieve outstanding results. Here are the FAQs we are often asked by people considering registering at the ISQM.

WHAT TYPE OF COURSE DO I NEED?

Some people will know exactly what course they need, perhaps based on their job title. For example, customer service management, telephone operators, and leadership courses will be appropriate for people involved in these roles. Other people may not have a specific need and will prefer to mix a few subjects together. Have a look through our training programs, and see which you feel most meets your needs and then ring us on 1 868 727 ISQM (4776) or email us, and we will be happy to discuss your requirements with you.

HOW DO I BOOK A COURSE?

Once you have found the type of course you want, simply ring us on 1 868 727 ISQM (4776) or email us at info@isqm.org and we will discuss your exact requirements with you.

WHAT SKILLS AND EXPERIENCE DO YOUR TRAINERS HAVE?

Our trainers have a wealth of experience and skills, gained from working for large and small national and regional companies, in management and HR / training roles, hospitality and tourism, accounting, customer experience management View our trainers’ profiles on the The Leadership Team page. If you want a trainer with specific experience, why not simply ring us on 1 727 ISQM (4776) or email us. We have a diverse pool of qualified professionals that we partner with.

HOW CAN YOU DESIGN A COURSE WHEN YOU DON’T KNOW OUR COMPANY?

Each company is different, and has different needs. A “one size fits all” training programme is not our style. We will meet with you to get to know your company, what you do, how you operate and to discuss your training requirements, so that we understand exactly what you need. We will then design a bespoke course specifically for your company, to ensure the training meet your companies requirements.

Why not ring us on 1 868 727 ISQM (4776)   or email us today for more information.

WHAT HAPPENS AFTER THE COURSE?

As a minimum, we always provide feedback and post course evaluation so that you know we’ve helped your staff to improve so they can do their jobs better. We can also provide further evaluation in the form of on the job observation and coaching.

As standard for all or our training courses, we offer a free post course email coaching service, to all delegates. We also work with you to identify future training needs.

THE SORT OF COURSE I WANT ISN’T LISTED, CAN YOU STILL OFFER ME THE TRAINING I WANT?

We fully understand that each company is different, and so has different training requirements. We can design bespoke training courses to meet your exact requirements. If you want training on a subject not listed, simply ring us on 1 868 727 ISQM (4776) or email us with your requirements and we will be able to create a course to meet you needs.

I KNOW I WANT TRAINING BUT DON’T KNOW WHAT SKILLS I NEED, CAN YOU ADVISE ME?

Perhaps your colleagues or manager can help you to decide which areas of your skill set could benefit from training. If you have recently changed jobs, or been promoted, you may be expected to have or learn new skills. Whilst some of our courses are self-explanatory and suitable for specific jobs, other courses are suitable for many job roles in many industries. Just because you are a manager or a customer service employee, it doesn’t mean that you couldn’t benefit from administrative or telephone skills. Ring us on 1 868 727 ISQM (4776) or email us and let us help you decide the training that would be most beneficial to you.

WHO ELSE HAS USED THE ISQM TRAINING PROGRAMS?

We are proud of our reputation for providing bespoke training courses, and have worked with some of leading companies in Trinidad and Tobago. Have a look at our Clients and Partners list and see who we’ve helped in your industry. References are also available on request.

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