The Institute of Service Quality Management (ISQM) was borne out of a need to help organizations deliver a higher level of customer service and thereby attain a competitive advantage in the marketplace. Regardless of the size or type of your business, exceptional customer service must be at the heart of your business model if you wish to be successful. An investment in service quality training can afford your business the following advantages:
– increase customer loyalty
– increase the amount of money each customer spends with your business
– increase repeat purchases
– generate positive word-of-mouth and reputation
– decrease barriers to buying
– reduce costs of rework
At ISQM, we will provide on-site training and coaching to your organization and its employees in order to deliver a service that far exceeds your customers’ expectations.