FOUNDER

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Dr. Leslie-Ann Jordan-Miller is the Founder of The ISQM. She is a Senior Lecturer, Hospitality and Tourism at the University of the West Indies (UWI), Department of Management Studies, St. Augustine, Trinidad.  She holds a B.Sc. in Tourism Management (First Class Honours) from the University of the West Indies and a Post-graduate Diploma (with Distinction) and Ph.D. in Tourism Policy and Planning from the University of Otago, New Zealand.  She is also a Certified Manager of Quality/Organizational Excellence (CMQ/OE) from the American Society for Quality (ASQ) and holds a Professional Certificate in Event Management, George Washington University and Institute of Business (IOB). Her research interests include tourism development in small island developing states with special reference to the Anglophone Caribbean; tourism planning and development and tourism policy and decision-making.   More recent research focuses on cruise tourism, heritage tourism, festival and event management and service management.  Dr. Jordan-Miller is one of the co-editors of the book titled Sports Event Management: The Caribbean Experience which was published by Ashgate, London in 2010.

FACILITATORS

At The ISQM, we have a pool of well trained, experienced and qualified Facilitators.

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Mrs. Tenisha Brown-Williams, is a Tourism Consultant with over fifteen (15) years of both academic and professional experience combined. Experience in tourism research, quality control and assurance in the tourism industry, tourism standards development, tourism product development, small tourism business development and hospitality and tourism training & education. Tourism is more than a job, it is her PASSION!

 

 

Dr. Anne Crick, holds a B.Sc. in Hotel Management from the University of the West Indies, an M.Sc. (Hons.) from Pennsylvania State University, and Ph.D. in Organizational Management from Rutgers State University. She is currently the Head, Human Resources and General Management Unit, UWI, Mona, Jamaica. She is a Senior Lecturer in Organization Management at the University of the West Indies where she has taught graduate and undergraduate courses in Organizational Behaviour, Organizational Development, Organizational Theory & Design, Quality Service Management, Food & Beverage Management, Human Resource Management, Property Management. Dr. Crick is a Trained Facilitator who has trained for some of Jamaica’s leading public and private sector organizations. She has also conducted training interventions in some of Jamaica’s leading organizations. She is an active member of the Jamaica Customer Service Association and an Honorary Fellow of the Jamaica Institute of Management. Her Specialties include: Quality Service Management, Organizational Culture, Organizational Development, Train the Trainer.

 

Kim Tudor

 

Ms. Kim Tudor, has spent the last three decades enriching the lives of Barbadians through her professional career. As the first and only CEO to date of the National Initiative for Service Excellence (NISE), Kim has pioneered the pursuit of a national culture of service excellence. NISE is now recognized as the lead organisation for service excellence in Barbados and throughout the region. This energetic professional has also contributed to the development of countless Barbadian and Caribbean business people through her career in academia.  She was Corporate Services Director at the Centre for Management Development, UWI Cave Hill and is currently a part-time lecturer with the Cave Hill School of Business and the Masters Programmes of the Barbados Institute of Management and Productivity (BIMAP). A Certified Management Accountant, who holds an MBA from Syracuse University and a B.Sc. from the University of the West Indies, Kim is also a Certified Manager of Quality/Organisational Excellence and has completed leadership programmes at the Harvard Business School.

 

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Mrs. Rebecca Samuel Musgrave, is a Learning and Development Professional with over seven years of experience as a facilitator of and Service excellence Coach. Her background includes Customer experience assessments, Instructional Design, Training Needs Analysis and Evaluation. She presently consults on learning projects as an instructional designer, and advisor for clients in Guyana, Jamaica and Trinidad. She has also worked in all areas of the hospitality industry and was a scholarship recipient from the Caribbean Hotel and Tourism Association of Puerto Rico to study Tourism Management, with the University of the West Indies.  She later pursued a Post Graduate Diploma in International Relations followed by Post Graduate studies in Instructional Design and a Masters in Educational Psychology. She was awarded, Certified Hospitality Educator with the American Hotel and Lodging Institute and is a Business Advisor with the Caribbean Tourism Organization for their Hospitality Assured Programme for Service and Business Excellence. She is also presently pursuing her certification as a Certified Manager of Quality and Organizational Excellence with the American Society for Quality and a certificate in Small to Medium Business Management with Arthur Lok Jack, School of Business.

 

 

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