PAST WORKSHOPS

DECEMBER 7TH, 2018 – How to Deal with Angry, Dissatisfied Customers

NOVEMBER 30TH, 2018 – Managing & Maximizing Service Encounters

NOVEMBER 23RD, 2018 – Listening & Responding to Customers’ Needs

NOVEMBER 15TH, 2018 – Fostering Youth Entrepreneurship in Tourism

OCTOBER 25TH, 2018 – Managing Your Customers’ Experience in A Digital Age