Why Conduct our Service Quality Audit?
- To help you to quantify the cost of everyday errors can help your organization pinpoint which quality problems to address first.
- To identify specific service errors that cost the company money and to improve
work processes that will benefit both internal and external customers.
- Helps to attract the attention of all management levels, and all employees should be aware of the audit and its results.
- Depending on the results of the audit, the data gathered may be used in a
quality-management program to improve the overall level of service quality.