The ISQM’s training programs quickly deliver the processes and skills Managers can implement to help their employees reach a higher level of performance.
The ISQM’s Training Workshops transforms the traditional role of a manager from being a boss to being a coach and mentor. Managers learn to provide more than a typical evaluative performance review that gives feedback a few times a year, and instead offer developmental feedback every day that is directly linked to achieving business objectives. Using highly customized scenarios, managers practice the critical skill at the heart of Developmental Coaching —“let them talk first” — in other words, instead of “telling” an employee what to do, a developmental coach uses a strategic process and questioning skills to help employees uncover obstacles and create their own solutions.
The result for the service team is a smarter, more skilled group who self coach and more independently meet business goals so that Managers have more time to devote to other critical priorities. Concurrently, the result for the organization is a culture that seeks and values feedback as an integral part of everyday business.