Technology and tools can keep the process on track, but even the coolest app is no match for the ability to hold a dialogue and clearly articulate value, eye to eye. The problem is most customer service employees don’t have the skills or confidence to initiate compelling conversations with customers. This is where The ISQM can help.

The ISQM is a full-service customer service and service quality training institution. We have over 10 years of experience creating customized customer service training solutions that build organizational capability and improves the individual skills necessary to grow profitable sales.

ISQM’s approach is highly collaborative, with a focus on enabling and empowering your employees to meet and exceed your customers’ expectations. To help you achieve your goals, we partner with you to develop a culture of continuous learning that drives sustained improved performance.

We equip employees with the effective customer service skills through our time-proven ISQM Training Workshops that combine assessment, customized training and integrated performance support tools to sustain and reinforce learning.

We provide an emphasis on skills to execute in the customer service encounter and tools that enable your employees to succeed.