The ISQM helps your employees become more effective by providing a continuous learning environment.

The ISQM is a leader in service quality training and education that offers customer service effectiveness consulting and assessments. Our approach is highly collaborative, with a focus on enabling the right activity and effective customer dialogues. Through our ISQM Model, we help you improve your company’s customer service performance. We do this in three ways to create a continuous learning and performance development loop:

  • We diagnose and assess the talent and structure of your customer service employee force
  • We create customized solutions that leverage our building block service quality training curriculum
  • We reinforce learning to drive behavior change through coaching and digital learning sustainable tools

Flexible Approach 

Our training provides a versatile approach with each part, Define, Develop, Drive, being implemented separately or together for a complete solution. Given the breadth of our curriculum and tools, we can help you with one piece at a time, based on your biggest opportunity for growth what needs attention first?

  • Service Quality Strategic Planning?
  • Creating Service Standards?
  • Developing a Service Recovery Strategy?
  • Employee Engagement and Empowerment?
  • Measuring and Monitoring?
  • General customer service skills?
  • Advanced service quality improvement?

Whatever it is, The ISQM can help your employees become more efficient and get the results you want. We bring all of this together by customizing your solution to the deepest levels in the industry for maximum relevance to your business. For more information, please contact us today at 1 (868) 727-ISQM (4776), email us at or check out our Training Programs.

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